buttons on site dont all show up

**stevehayes758771** · 02-24-2010, 04:38 PM

i tried to order a plasma cutter but not all the buttons show up just boxes with x's in them and wasnt able to finish order so I call and they said everyone was buisy so they would call me back. been hours... not very patient. does anyone know if it is the longevity site or do i need a download on my brouser to see all the buttons?

**LONGEVITY** · 02-24-2010, 04:52 PM

Hello Steve,

I am sorry you got that response. I am going to have sales contact you immediately. Also, what button is missing? On the check box screen - there is a continue button. By checking the box and clicking continue, you automatically add the accessories.

Was there a continue button missing?

Thanks,

simon

**stevehayes758771** · 02-24-2010, 05:34 PM

all the buttons accrost the top and the 2 at the bottom I could tell they were there because the web address appeared when I dragged the mouse accost the spot could be yours or my computer. got the call within a minuet thanks looking forward to getting the lp-70

**stevehayes758771** · 02-24-2010, 05:39 PM

I forgot to say at the checkout page

**Gadget** · 02-24-2010, 05:40 PM

Clear your browser cache and try again. I just checked the site and the buttons are all there for me.

**LONGEVITY** · 02-24-2010, 05:46 PM

Steve,

At the checkout page, there should either be continue or place order. I checked in both explorer and firefox and it is there. I recommend hitting F5 while holding Ctrl or control to refresh your browser manually. Since the button is an image, it can happen.

**stevehayes758771** · 02-24-2010, 06:00 PM

i've already ordered so it doesnt really matter to me, but I went to the page and tried. it did not work. I got a security message--so it may be in my security setting

**stevehayes758771** · 02-24-2010, 06:06 PM

I got it to work it was the security setting.twothumbsup

**LONGEVITY** · 02-24-2010, 06:31 PM

Originally Posted by stevehayes758771

i've already ordered so it doesnt really matter to me, but I went to the page and tried. it did not work. I got a security message--so it may be in my security setting

Steve,

What security message was it? I want to make sure our programmers are aware of this issue so that others do not encounter this problem.

Thanks in advance.