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 Company, Product, and Warranty Questions |
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Payment Questions |
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Shipping Questions |
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Product Questions |
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Q. |
How long has Longevity been in business and how does Longevity insure quality for such affordable prices? |
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A. |
- Longevity has been providing our customers with quality products and exceptional service for over five years. At Longevity and with our partners, we insure quality through strict production standards which include:
- Quality inspections during production of units. Every unit is tested during the production process to minimize chances of defect.
- Once the unit finishes production, it is tested before being packaged. Once it is packaged and arrives at our warehouse, we test the units before shipping them to you - further minimized the chance of you receiving a dead on arrival (DOA) unit.
- If the unit fails our factory's initial inspection or our warehouse testing procedures, we will not ship the unit to you.
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Q. |
Are Longevity products covered under warranty and how does the warranty work? |
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A. |
Yes, most of our products are covered under our 5 year parts and labor warranty policy. Please go to the terms and policy page for more detailed warranty information including how warranty works. |
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Q. |
Are Longevity product new, used or refurbished? |
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A. |
All of our product are brand new. Each product is only used during the testing stages to insure quality. We do not sell or resell refurbished products. You are purchasing a brand new item, which is covered with an unmatched warranty from the date of purchase. |
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Q. |
I am interested in becoming a dealer. Does Longevity have a dealership program? |
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A. |
Yes, Longevity encourages dealer partnerships. As one of our dealers, we offer numerous benefits such as toll free support, warranty coverage, and hassle free warranty. If you are interested in becoming a dealer, please take a look at our dealer page, which includes more information on the dealership program. |
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Q. |
I have seen similar units sold by other companies. Are these units the same as the Longevity units? |
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A. |
No, Longevity has exclusive dealership rights to our manufacturers. We use the highest quality components to construct our units to insure that the quality of Longevity brand units are exceptional. Beware, other similar looking units will claim they are the same as our products, but they use cheap components and non brand mosfets or IGBT chips and are usually produced by cheap factories overseas.
Longevity has the best warranty in the business for a reason! We produce and sell quality products or your money back! |
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Q. |
I have seen similar units selling at a cheaper price. Will Longevity match or beat another company's prices? |
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A. |
Yes, we are one of the biggest sellers of the equipment we offer, and we import and sell more units than any other company in America. With that said, we want you to keep in mind that no units are produced by the same factory as Longevity units. So you may purchase a similar looking unit, but you will not get the quality we offer or the customer support we are known for.
Check out what our customers say about our equipment on www.freeweldingforum.com
With that said, Longevity will work with you to determine a fair price when our sales representatives contact you. Most of the time, we can beat our competition's pricing and outperform our competitors with the service we offer after the sale. If you are looking at a product, take a look to see if there is an "Make an offer option!" |
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Q. |
I am interested in a product, but the price is a little more than I wish to pay. What can I do? How does the offer system work? |
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On our website, there is a make an offer option for the products that can be considered for discounts. You will need to fill out the form and make us a reasonable offer for the product of your interest. Our sales representative will review the offer, and your terms before contacting you with a decision. If you filled out the offer screen and included your credit card information, we can process and accept your offer much faster and then email you a confirmation receipt. Usually, we will contact you about the offer the same day with a decision. If the offer is accepted, you will receive an email notification or a phone call with your Order ID number and our representatives will seek information for payment if you did not submit your credit card information with the offer.
Your order will be processed and shipped within our shipping deadline, and you will receive a tracking number with UPS or FedEx via email. As you may know, all orders will be tracked with your Order ID number right here on the order status page. |
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Q. |
I am having trouble with a Longevity product. Where can I get the support I deserve? |
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A. |
If you are having any problems with your Longevity product(s), please contact us. We will be more than happy to help you with troubleshooting, replacement or questions and concerns you may have. Our staff is fully knowledgeable and experienced with the equipment we sell and it is our goal to provide exceptional customer service.
Our turn around time for warranty is the best in the business! |
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Q. |
Are credit card transactions on www.longevity-inc.com safe? |
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A. |
Absolutely! Longevity does not keep any private information pertaining from your order. In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Longevity servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Mozilla Firefox, Safari, and AOL browsers, so that only the merchant for your credit card can read a customer's personal information.
Purchasing from Longevity online is 100% safe! |
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Q. |
How do Longevity plasma cutters, welders, multi-purpose welders compare to the leading brands? |
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A. |
Longevity plasma cutters and welders compare and at times outperform the leading brands as far as quality, customer service, and definitely in pricing. Longevity plasma cutters and welders are manufactured with quality and customer satisfaction in mind. We understand the welding world, and have constantly improved our product line throughout the years with suggestions from real world welders.
We are so confident with our welding equipment that we offer an unmatched 5 year parts and labor warranty on our plasma cutter and welders. Longevity also have a hassle free warranty system in place that enables us to take care of a customer problem much quicker than the leading brands. We swap your unit within an estimated time of 10 days* allowing you to get back to the job in no type should your original unit fail.
In addition to the 5 year warranty, Longevity is well recognized for our risk free 30 day trial and DEAD ON ARRIVAL (DOA) guarantee. If your unit experiences any problems within 30 days of receipt, we will replace without a problem and without any cost to you!
As far as the customer service Longevity provides, we urge you to go to www.freeweldingforum.com, which is a chat community with Longevity customers, professional and hobbyist, and individuals who will share their real world experiences with our company.
Longevity's goal is to continue providing excellent customer service and top not welding equipment! |
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Q. |
What credit cards does Longevity accept? |
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A. |
Longevity accepts United States bank issued Visa, MasterCard, Discover, and American Express credit cards. PayPal, Money Orders, Cashier and Company Checks are also accepted. Please keep in mind that all checks must clear prior to Longevity packaging and shipping the item. |
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Q. |
Can I get a printed receipt for my credit card payment? |
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Yes. After the completion of our convenient checkout process, you can print the PRINTER FRIENDLY invoices in your order confirmation screen. In addition, by signing into our website via your email address and password, you can check all your past orders and print your invoices as well. Longevity also emails your receipt to the email address you provide during your purchase. |
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Q. |
How will the charge appear on my credit card statement? |
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The charge will appear as Longevity on the credit card statement. |
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Q. |
When is my credit card charged? |
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Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, to be shipped out by the end of the following business day. |
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Q. |
What do you consider my billing address? |
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A. |
Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined. In addition, please remember that we can only ship to your billing address. If you are picking the item up at a terminal, proper identification of the purchaser is required. |
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Q. |
What if my credit card is declined? |
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If there is a problem processing your card and the payment does not go through for any reason please contact us immediately so we can insure you were not charged. Depending on the nature of the problem you may be prompted to try a different credit card. |
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Q. |
I purchased a few items from you during the same timeframe. Can you ship them together? |
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A. |
Currently, we are unable to guarantee this request. We have multiple processing facilities and items may be shipped from different locations. Unfortunately, this means that we may ship some items individually or in multiple packages. It is our goal to consolidate as many items into one package as possible. |
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Q. |
Do you charge sales tax? |
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A. |
State laws require that internet retailers collect sales tax in states where they are resident. Longevity is currently resident in the state of California. Subsequently, we are required to charge applicable taxes in California per the county where our business is registered at. |
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Q. |
Can I cancel an order? |
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A. |
Orders cannot be canceled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. If you are able to contact us before the shipment, you will be able to cancel your order without any cancellation fee. |
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Do you accept international credit cards for payment? |
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Yes. Longevity does accept international credit cards. However, if you reside outside of the United States, you must contact us for a shipping quote prior to making the purchase. |
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Q. |
Can I come to your location to pick my item(s)? |
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A. |
Yes. You are more than welcome to come and check out our products in person. Our location is: 23591 Foley St, Hayward CA 94545. Because testing and showing equipment is time consuming, please schedule a drop in prior to showing up so that we can best assist you during your visit.
You can schedule a drop in via the contact us page |
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Shipping Questions | Back To Top |
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Q. |
What will I be charged for shipping? |
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A. |
LONGEVITY offers free shipping and handling on certain items. Please check the the product page to see if your item qualifies for free shipping. For expedited shipping methods, there are additional charges, which Longevity will not cover. At the time of checkout, you will see all available shipping options and transit times. If you are having an issue getting an item on time, please contact us. |
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Q. |
Do you ship to Puerto Rico, Alaska, Hawaii or Internationally? |
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Customers in these locations are subject to hire shipping fees which must be obtained before making their purchase. The fees provided by our representatives are non-negotiable and should be considered when placing your order. |
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Q. |
Can you ship outside the United States? |
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Yes, however, a shipping quote must be obtained before purchasing the item via the contact us page. |
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Q. |
Who will deliver my order? |
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A. |
Longevity uses various carrier to deliver our products and we may use other carriers as necessary depending on your order's size and weight. In the order status page, you will be able to see which carrier is delivering your product(s). All packages are insured against damage. If you do see damage upon delivery, please note it in the signature box and contact us immediately. |
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Q. |
When will my order leave the warehouse? |
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A. |
Most orders leave our warehouse within three business days after payment has been received. If an item cannot be shipped within three business days, we will notify you immediately. Transit time depends on the location of delivery. Generally from California to Florida, the transit time is 5-7 business days. With the tracking that we provide when the item is shipped, you will be able to see your estimated day of arrival. |
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Q. |
Do you offer premium delivery service? |
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Yes. For those occasions when you need something in a hurry, we offer premium next day, 2nd day air, and international express services. Please obtain a quote for shipping fees prior to purchasing if they are not clearly stated during checkout. |
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Q. |
Do you refund shipping charges? |
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A. |
Shipping charges are refunded if:
- We ship an incorrect product
Otherwise, shipping and handling is not refundable under any circumstances as stated in our terms and policy page.
If we re-ship a product in these cases, there will be no second shipping charge. For information about our return/exchange policy, please to go our terms and policy page. |
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Q. |
How long will it take for my item to reach me? (How long is order processing and delivery?) |
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A. |
Usually, we ship your purchase the same day of purchase. However, we strive to get every order out within 3 business days after your payment is received. Standard shipping is ground delivery, which typically takes between 4 to 10 days to arrive. You will be able to track your order and receiving detailing shipment information through our Order Status page. |
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Q. |
How do I track my shipment? |
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A. |
Once you place an order, you will receive your Order ID Number, which will be your main source for tracking the status of your order. Please keep this number for your reference. You will be able to enter the order number sign in to your account with us via the Order Status page. You will also receive automatic emails once the status of your order changes.
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Q. |
What should I do if my shipment never arrived or the product arrived damaged? |
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A. |
Please allow up to 10 business days for your item to be delivered. If it still has not arrived, please contact us.
If the product arrived damaged, please contact us immediately. The best option is to refuse damage on delivery and have our company deal with the claim process. If you accept the damaged item, please make sure you note damage on delivery in the signature line before accepting the package. If you were not present at the time of delivery, we can still file a damage claim post delivery - this usually happens with smaller non-freight items. However, you must contact us right away to notify us of the damage. We will try to have the damaged components replaced. |
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Q. |
Can I have a package delivered without a signature requirement? |
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Yes, but you will be waiving all rights if the product is stolen from your porch or once it has been delivered and out of the possession of the freight carrier. Because of the value of the goods, we do not recommend this type of delivery, but recommend an alternative ship to address. If you are not home, the driver will likely leave a "call tag" with a number you can call to reschedule delivery. |
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Q. |
Is there an option to ship to a different address other than the credit card billing address? |
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A. |
Yes, we understand that you are not always home. During checkout, you will be able to enter a separate shipping address. |
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