Terms and Conditions
Terms and Policy
By viewing this site or purchasing, or offering to purchase the product stated herein, you certify that you are at least 18 years of age and have fully read, understood and agree to be bound by all of the terms and conditions stated herein.
“We,” "Company," “our,” and “us” refers to LONGEVITY™ GLOBAL, INC.
“Purchaser,” "Customer," “recipient,” and buyer refers to the party listed on the invoice as the purchaser of the goods.
“Carrier,” “vessel,” and “transportation company” refers to the company selected for transportation of the goods.
Unless otherwise clearly stated, all items are BRAND NEW (NOT REFURBISHED) and are available in stock. All payments made by personal/business/electronic check, cashier check or money orders require bank clearance prior to shipment. We accept PayPal, all major credit cards, checks, money orders, and cashier checks. If you need help processing the payment, please contact us at 1-877-LONG-INC / 1-877-566-4462 or go to our contact us page.
We cannot, under any circumstance, accommodate third party shipping arrangements. We ship to physical address only. We DO NOT ship to P.O. Box, APO or FPO. We do not offer combined shipping due to restrictions. Flat rate shipping rates, if offered, only apply to the 48 contiguous States. They do not apply to Hawaii, Alaska and Puerto Rico or other US territories or international shipments. Please contact us for rates to those locations. Shipping method shall be ground shipping by the carrier of our choice (usually UPS, FEDEX, DHL or US Postal Service). We cannot accommodate the carrier of purchaser's choice. We will provide tracking numbe(s) the date the label is printed. All items will be shipped to the purchaser's confirmed billing address as on the credit card. We are not responsible for errors or inconsistencies in stated addresses. Please update your address before you purchase. For all shipments, domestic and international, title to the goods transfers once the goods are loaded onto the vehicle or vessel of transportation. We are not responsible for damages, which occur in possession of the carrier. We are not responsible for transit delays.
For shipments to locations outside the United States, the purchaser shall be responsible for custom clearance, duties, brokerage fees, taxes and other incidental charges. It is the responsibility of the purchaser to determine whether each product is suitable for import and use into their jurisdiction. For export documentation purposes, we will write the exact value of the good. International shipments will require a quote from our representatives before we can process the order.
Inspection Upon Receipt
Upon receipt of the goods, the purchaser/recipient must inspect the external packaging and note any damage, regardless of its severity, size or significance, on the waybill or other shipping documents provided by the carrier/transportation company. Unless the shipment is left at the purchaser’s/recipient’s address without the requirement of a signature by the purchaser/recipient (i.e. shipments with DHL), the purchaser/recipient must also open the packaging and inspect the shipment thoroughly and completely for damage. All visible damage and/or nonconformity to the goods, regardless of its severity, size or significance must be noted on the waybill or other shipping documents provided by the carrier/transportation company. If there is significant damage resulting from mishandling of goods by the carrier, the customer is hereby asked to refuse the shipment. Additionally, the customer must notify us, in writing, within 48 hours of receipt of damaged, non-conforming product.
Unless the shipment is delivered without signature by the purchaser/recipient (i.e. shipments with FEDEx/UPS), failure by the purchaser/recipient to note any damage, defect or irregularity in the shipping documents shall be construed as a declaration by the purchaser/recipient that the goods were received in good order and condition and free from any defect or non-conformity.
If the carrier of the goods is i.e. UPS/FedEx, delivery occurs without the purchaser’s/recipient’s signature and the goods arrive damaged, the damage need not be noted on the waybill or other shipping documents provided by the carrier/transportation company. In that instance, the purchaser/recipient must file a claim directly with UPS/DHL. We will assist the purchaser/recipient with that process.
A manufacturer's limited warranty covers part only unless indicated below and is furnished from the date of purchase warranting the product to be free of material defect or workmanship as follows:
Plasma Cutters and Welders on Select Models* (Coverage for Parts and Labor for 1 to 3 Years from the purchase date on select models. A 1-Year parts and labor warranty applies to all purchase(s) prior to January 1st, 2009) on equipment purchased directly from Longevity Global Inc.
In the event of product failure or malfunction, the purchaser/recipient must contact LONGEVITY™ GLOBAL, INC. to obtain an RMA (“return or missing”) number and a location of a designated repair facility. The welder, plasma cutter, multi-purpose unit or any other welding related equipment comes with warranty on all internal components. The cables, power cord, hoses, case, paint, and consumables are not covered under warranty. The torch head, argon and air regulator, clamps are covered under warranty. Packages that are not pre-approved for return, and that do not have an RMA number will be refused and returned to the purchaser/recipient at the purchaser’s/recipient’s own cost. The product must be returned in its original packaging, with all accompanying components. Repair or replacement of the defective product will be at our option. The repaired/replaced product will then be returned to the purchaser. LONGEVITY™ Global, Inc. will cover the return and replacement shipping charges (both ways) for domestic customers located in the lower 48 states who have units in need of warranty within and only for the first 30 days from the purchase date excluding generators. After the 30 days from the purchase date, the “purchaser” shall be responsible for all shipping and handling costs of returning (both ways) the defective/faulty products for repair or replacement. Customer located outside the United States or in Alaska, Hawaii or Puerto Rico will have to pay shipping and handling charges both ways from the purchase date. We are not responsible for lost returns. The labor coverage only applies if the unit is serviced at our facility or one of our authorized dealers. We will not reimburse the labor if your wish to have a third-party or unauthorized repair technicians work on the product. Note the 3-year limited warranty applies only to inverter inside the machine. All other parts are 1 year warranty from the date of purchase.
Welding Helmets (1-year limited warranty)
A 1-year limited warranty applies on all welding helmets against defect. Cosmetic damage, battery, and lens covers are not covered under warranty. If a product fails due to manufacturer failure, the buyer is responsible to cover shipping charges both ways within the 1 year period.
All WeldAll Models, All WeldMax Models, All ArcMate Models, TigWeld 200 DX, TigWeld 250 ACDC (EX), ForceCut 40i, ForceCut 50i ForceCut 60i, ForceCut 80i ,ForceCut 40D, and ForceCut 50D Models (1-year limited warranty effective March 1st, 2010)
A 1-Year limited parts and labor warranty applies to the following models: All WeldAll Models, All WeldMax Models, All ArcMate Models, TigWeld 200 DX, TigWeld 250 ACDC (EX), ForceCut 40i, ForceCut 50i ForceCut 60i, ForceCut 80i ,ForceCut 40D, and ForceCut 50D Models. If the product fails due to manufacturer failure, the buyer is responsible to cover shipping charges both ways to warrant the 1-year warranty period.
Warranty By Welding Machines That Are Not Noted Above (1 or 3 - year limited parts warranty from the date of purchase or invoice receipt date)
- Innovator 255i - 1 Year
- Migweld 100 – 1 year
- Migweld 140 – 1 year
- Migweld 200S - 1 year
- Migweld 250 MP – 1 year
- MicroTig Series – 1 year
- Tigweld 160 SX – 1 year
- Tigweld 200 SX – 1 year
- Tigweld 200i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
- Tigweld 200D – 1 year
- Tigweld 200 EX – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
- Tigweld 250 EX - 1 Year
- Stickweld 140 – 1 year
- Stickweld 140 STL – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
- Stickweld 200 – 1 year
- Stickweld 200i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
- Stickweld 250 – 1 year
- Weldall 160 pi- 1 year
- Weldall 200 pi – 1 year
- ProMTS 200i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
- ProMTS 252i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
- Forcecut 40 D- 1 year
- Forcecut 42i- 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
- Forcecut 60i- 1 year
- Forcecut 62i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
- Forcecut 80i – 1 year
Guns, Pedals, and Torches (6 Month Limited Warranty)
Guns, Pedals, and Torches are covered for a period 6 months from the date of purchase. Damages including but not limited to burns on the torch head, cable or any other part of the body to the torch are not covered. Guns, Torches, and Pedals must be presented in original condition without the misuse or abuse.
Generators (Coverage for Parts Only for 1-Year from the purchase date)
In the event of product failure or malfunction, the purchaser/recipient is responsible for locating a repair facility and paying all labor costs. If the repair facility determines that a particular part is needed to repair the generator, the customer must contact LONGEVITY™ GLOBAL, INC. to obtain the necessary part. LONGEVITY™™ GLOBAL, INC. will ship the part to the repair facility at the customer’s expense. LONGEVITY™ will cover the cost of the replacement part and the purchaser is responsible to cover the cost of the shipping charges for the part(s), and on any replacement or return after purchase.
The repaired or replaced product is covered for the remainder of your warranty period from the initial purchase date. Example: If you purchased a plasma cutter with a 3-Year warranty and sent you’re your unit for repair after two years, you will still have one 1-Year on your warranty period. Longevity™ Global, Inc will cover the shipping charges (both ways though our shipping account) if repaired or replaced product is not functioning properly or is faulty for 30 days after the confirmed delivery day of your replacement shipment. Certain items that are subject to normal wear and tear are specifically excluded from this warranty. We shall not be responsible for faulty installation, operation or maintenance of the product and as such we recommend installation, assembly, repair and maintenance only by certified and qualified professionals. We reserve the right to require proof of same before honoring any parts warranty replacement/repair. Damage resulting from failure to use the product in a manner consistent with our/manufacturer’s recommendations shall render the limited warranty void. This limited warranty specifically excludes any consequential and/or incidental damages.
Products Sold On Amazon.com, Sears.com, Home Depot.com, and other eCommerce Websites.
All products sold on Amazon.com are subject to the standard 1-year manufacturer warranty from the date of purchase. Shipping and handling is the responsibility of the buyer in case you need warranty work within the 1-year period. No additional warranties apply. Amazon customers do not qualify for 3-year warranty* that is advertised on our website.
Additional Warranty Purchased
Additional warranty purchased through www.longevity-inc.com for the extended period of time only covers the actual machine apparatus. Additional warranty is NOT applied to torches, pedals, regulators, accessories or any other items that may accompany the machine. Additional warranty does not cover damage, shipping fees, or anything outside the case of the machine. Your warranty is also voided if you alter the machines or our company receives your machine in damaged and abused condition.
Waiver of Warranty and Liability
LONGEVITY Global, Inc reserves the right to waive warranty coverage and liability for any purchaser, recipient, individual or company that tampers or dis-assembles any LONGEVITY product. This includes but not limited to tampering or dis-assembling units, guns and torches, welding helmets or any other LONGEVITY product without written permission from LONGEVITY Global, Inc. Misuse or lack of maintenance on your machine including but not limited to dust, water damage, external damage to casing, damage to boards, and lack of care for proper maintanence can result in waiver of warranty coverage.
We reserve the right to delete, ban, and prohibit any users from using our forums for whatever reason. In addition, we reserve the right to delete and remove any posts that we do not see suitable to the website. All registered forum members agree to sign up or opt in to our newsletters. You can remove yourself from our newsletter by typing your email address in the subscribe/unsubscribe newsletter field. Profanity and misuse of the forums such as advertising will not be tolerated.
Suitability and Compliance
It is the responsibility of each purchaser to determine whether any particular product is compliant with and permissible for use pursuant to the applicable rules, codes and/or regulations, if any, in effect for the product’s particular use and operation. We make no representations or warranties whatsoever concerning the suitability of any merchandise for a particular use or purpose. The details, specification and information provided herein are the full and complete information and data available with respect to each product. Do not assume the existence of any fact, data or information that is not expressly stated herein. We only warrant the information contained herein. If you purchase under certain assumptions which are not expressly stated herein, you purchase at your own risk and without recourse to us.
We reserve the right to make slight modifications necessary to the merchandise for product improvement. We may carry this product in colors other than the colors displayed herein. As such, we will ship according to color availability. All sales are final. Returns are not accepted under any circumstance. This transaction shall be governed by the laws of the State of California and any dispute arising thereof shall be subject to the exclusive jurisdiction of the Superior Courts of California, including Contra Costa County, San Mateo County, and Marin County. By purchasing this item, the purchaser/bidder acknowledges that he/she/it has read and agrees with all of the policies, terms and conditions stated herein. No modifications to the terms contained herein shall be valid unless in writing and signed by our authorized agent.
The customer understands that a personal guarantee is mandatory for distribution of Longevity products on NET terms basis where payment is received within 30 days of shipment. If the “customer” fails to pay for the products after the net term period of 30 days, the “company” reserves the right to act on the personal guarantee of the purchasing “customer” and go after and recover the unpaid invoices.
The purchaser, recipient or buyer understands and agrees that there may be potential downtime for repair of a model(s) that is within the warranty period and out of the warranty period. By purchasing the product, the purchaser agrees to waive all claims, rights or damages including financial, physical, and emotional that they or their customers experience while their product is in repair against LONGEVITY Global Inc or any of their affiliates, dealers, and distributors. The purchaser agrees that it is their responsibility to cover all costs associated with having to rent any equipment deemed necessary to complete their job(s) during any repair downtime.
All sales are final. Returns are not accepted under any circumstance. To the extent we may be compelled to accept returns, they are subject to a minimum 15% stocking fee. The shipping and handling charges are non-refundable unless we have shipped the wrong product.
By entering this site/viewing this site, you acknowledge and agree that your use is at your own risk and that none of the parties involved in creating, producing, or delivering this site is liable for any direct, incidental, consequential, indirect, or punitive damages, or any other losses, costs, or expenses or any kind (including legal fees, expert fees, or other disbursements) which may arise, directly or indirectly, through the access to, use of, or browsing of this site or through your downloading of any materials, data, text, images, video or audio from this site, including but not limited to anything caused by any viruses, bugs, human action or inaction or any computer system, phone line, hardware, software or program malfunctions, or any other errors, failures or delays in computer transmissions or network connections.
Pre-Orders or Special Order Items
All sales are final. Pre-orders or bulk orders of special items such as industrial equipment which require deposits of 30% for manufacturing are not refundable. Balance payments on these orders are also not refundable under any circumstances. Any pre-order deposit or balance cannot be refunded as production has started. Balance payments must be sent prior to factories shipping products to our facilities.
LONGEVITY™ GLOBAL, INC., its model names such as "ForceCut™", "ArcMate™" , "WeldMax™", "ArcForce™" , "WeldAll™", "SpotMate™", "PipeMate™", "StickWeld™", "TigWeld™", "MigWeld™", "PlasmaPro™", "ProMTS™", "PackWeld", "SawPro™", and the stylized “LONGEVITY™” mark and logos, specific product designations, and all other words that are identified as trademarks and/or service marks are, unless noted otherwise, the trademarks and service marks of LONGEVITY™ GLOBAL, INC. in the U.S. and other countries.
The Longevity Global Inc (“Longevity”) has adopted this privacy statement in order to demonstrate our firm commitment to the privacy of certain information provided to it by customers and potential customers who use this website. This policy states Longevity’s policy regarding information collection and dissemination practices for this website: www.Longevity-Inc.com. This site contains links to other sites. Longevity does not control and is not responsible for the operation of such websites and refers you to the privacy practices stated on such websites.
Longevity collects information supplied by individuals who use this website for the purpose of providing information or updates about Longevity or its products or arc welding to such individuals. We may also use personal information you submit for internal purposes including the administration of our websites, data analytics and compliance with law or legal process and Longevity policies and procedures. Examples of the information collected and purposes for which it is requested follow:
Contact Us and Ask the Experts
We collect your name, address, phone number and email address along with any inquiry or comment you may wish to submit to Longevity for the purpose of replying to your inquiry.
Marketing and Other Information
Longevity publishes various information about Longevity products and arc welding, such as send ads, videos, contests, rebates and e-newsletters, which we email to users of this website or to other individuals they identify to us. Recipients may opt out or unsubscribe from such information here.
Questionnaires and Surveys
Longevity may ask users of this website to complete optional online surveys and opinion polls for the purpose of obtaining their input relating to our present or planned products and their use. These surveys help us to better meet your needs. In conducting these surveys we may ask you to provide your name and contact information.
Product, Accessory and Extended Warranty Orders
If you purchase products from this website we ask for your contact, shipping and billing information. You will also be asked to provide your credit card number and security code solely to our credit card processing vendor, 3Delta Systems (3dsi.com), for purposes of payment. Longevity will not have access to or store your credit card information. You may also register your Longevity product here so we can provide information updates to you.
Locating a Distributor
If you use this website to locate a nearby Longevity distributor, we will ask you for a location, including zip code. This information may be retained and analyzed for statistical business reasons.
Customer and Investor Updates
Longevity may ask you to provide contact information so that updates to our products, material safety data sheets (MSDS), safety and corporate investor information may be sent to you.
This website is not directed to children under the age of thirteen and we do not knowingly collect personal information from children. We will ask you to confirm that you have not and will not provide such information to us or in postings on this website when you register. If we become aware that such information has been provided or posted on this website we will delete it from our records.
Notice: When Personal Information is collected, Longevity will inform individuals of the purpose for which it collects and uses Personal Information and the types of third parties to which the company discloses or may disclose that information. Longevity will provide individuals with the choice and means for limiting the use and disclosure of their Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to Longevity, or as soon as practicable thereafter and, in any event, before Longevity uses or discloses the information for a purpose other than that for which it was originally collected.
Choice: Longevity will offer individuals the opportunity to choose (Opt Out) when their personal Information is (1) to be disclosed to a third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. Sensitive Personal Information is not knowingly collected on this website. It is Longevity’s policy that any individual providing Sensitive Personal Information to it will have the opportunity to explicitly consent (Opt Out) to the disclosure of such information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.
This website provides users with the opportunity to opt-out of receiving communications from us at the point where we request Personal Information.
This website also gives users the following options for opting not to receive future communications from Longevity:
1. Remove your name from our subscription list
2. Emall us your request to unsubscribe