Terms and Conditions
By viewing this site or purchasing, or offering to purchase the product stated herein, you certify that you are at least 18 years of age and have fully read, understood and agree to be bound by all of the terms and conditions stated herein.
“We,” “our,” and “us” refers to LONGEVITY™ GLOBAL, INC.
“Purchaser,” “recipient,” and buyer refers to the party listed on the invoice as the purchaser of the goods.
“Carrier,” “vessel,” and “transportation company” refers to the company selected for transportation of the goods.
Unless otherwise clearly stated, all items are BRAND NEW (NOT REFURBISHED) and are available in stock. All payments made by personal/business/electronic check, cashier check or money orders require bank clearance prior to shipment. We accept PayPal, all major credit cards, checks, money orders, and cashier checks. If you need help processing the payment, please contact us at 1-877-LONG-INC / 1-877-566-4462 or go to our contact us page.
We cannot, under any circumstance, accommodate third party shipping arrangements. We ship to physical address only. We DO NOT ship to P.O. Box, APO or FPO. We do not offer combined shipping due to restrictions. Flat rate shipping rates, if offered, only apply to the 48 contiguous States. They do not apply to Hawaii, Alaska and Puerto Rico or other US territories or international shipments. Please contact us for rates to those locations. Shipping method shall be ground shipping by the carrier of our choice (usually UPS, FEDEX, DHL or US Postal Service). We cannot accommodate the carrier of purchaser's choice. We will provide tracking numbe(s) the date the label is printed. All items will be shipped to the purchaser's confirmed billing address as on the credit card. We are not responsible for errors or inconsistencies in stated addresses. Please update your address before you purchase. For all shipments, domestic and international, title to the goods transfers once the goods are loaded onto the vehicle or vessel of transportation. We are not responsible for damages, which occur in possession of the carrier. We are not responsible for transit delays.
For shipments to locations outside the United States, the purchaser shall be responsible for custom clearance, duties, brokerage fees, taxes and other incidental charges. It is the responsibility of the purchaser to determine whether each product is suitable for import and use into their jurisdiction. For export documentation purposes, we will write the exact value of the good. International shipments will require a quote from our representatives before we can process the order.
Inspection Upon Receipt
Upon receipt of the goods, the purchaser/recipient must inspect the external packaging and note any damage, regardless of its severity, size or significance, on the waybill or other shipping documents provided by the carrier/transportation company. Unless the shipment is left at the purchaser’s/recipient’s address without the requirement of a signature by the purchaser/recipient (i.e. shipments with DHL), the purchaser/recipient must also open the packaging and inspect the shipment thoroughly and completely for damage. All visible damage and/or nonconformity to the goods, regardless of its severity, size or significance must be noted on the waybill or other shipping documents provided by the carrier/transportation company. If there is significant damage resulting from mishandling of goods by the carrier, the customer is hereby asked to refuse the shipment. Additionally, the customer must notify us, in writing, within 48 hours of receipt of damaged, non-conforming product.
Unless the shipment is delivered without signature by the purchaser/recipient (i.e. shipments with FEDEx/UPS), failure by the purchaser/recipient to note any damage, defect or irregularity in the shipping documents shall be construed as a declaration by the purchaser/recipient that the goods were received in good order and condition and free from any defect or non-conformity.
If the carrier of the goods is i.e. UPS/FedEx, delivery occurs without the purchaser’s/recipient’s signature and the goods arrive damaged, the damage need not be noted on the waybill or other shipping documents provided by the carrier/transportation company. In that instance, the purchaser/recipient must file a claim directly with UPS/DHL. We will assist the purchaser/recipient with that process.
A manufacturer's limited warranty covers part only unless indicated below and is furnished from the date of purchase warranting the product to be free of material defect or workmanship as follows:
Plasma Cutters, Welders, and Multi-Purpose Welders (Coverage for Parts and Labor for 5-Years from the purchase date effective as of January 1st, 2010)
In the event of product failure or malfunction, the purchaser/recipient must contact LONGEVITY™ GLOBAL, INC. to obtain an RMA (“return or missing”) number and a location of a designated repair facility. The welder, plasma cutter, multi-purpose unit or any other welding related equipment comes with warranty on all internal components. The cables, power cord, hoses, case, paint, and consumables are not covered under warranty. The torch head, argon and air regulator, clamps are covered under warranty. Packages that are not pre-approved for return, and that do not have an RMA number will be refused and returned to the purchaser/recipient at the purchaser’s/recipient’s own cost. The product must be returned in its original packaging, with all accompanying components. Repair or replacement of the defective product will be at our option. The repaired/replaced product will then be returned to the purchaser. LONGEVITY™ Global, Inc. will cover the return and replacement shipping charges (both ways) for domestic customers located in the lower 48 states who have units in need of warranty within and only for the first 30 days from the purchase date. After the 30 days from the purchase date, the “purchaser” shall be responsible for all shipping and handling costs of returning (both ways) the defective/faulty products for repair or replacement. Customer located outside the United States or in Alaska, Hawaii or Puerto Rico will have to pay shipping and handling charges both ways from the purchase date. We are not responsible for lost returns. The labor coverage only applies if the unit is serviced at our facility or one of our authorized dealers. We will not reimburse the labor if your wish to have a third-party or unauthorized repair technicians work on the product.
Welding Helmets (3-year limited warranty)
A 3-year limited warranty applies on all welding helmets against defect. Cosmetic damage, battery, and lens covers are not covered under warranty. If a product fails due to manufacturer failure, the buyer is responsible to cover shipping charges both ways within the 3 year period.
Generators (Coverage for Parts Only for 1-Year from the purchase date)
In the event of product failure or malfunction, the purchaser/recipient is responsible for locating a repair facility and paying all labor costs. If the repair facility determines that a particular part is needed to repair the generator, the customer must contact LONGEVITY™ GLOBAL, INC. to obtain the necessary part. LONGEVITY™™ GLOBAL, INC. will ship the part to the repair facility at the customer’s expense. LONGEVITY™ will cover the cost of the replacement part and the purchaser is responsible to cover the cost of the shipping charges for the part(s).
The repaired or replaced product is covered for the remainder of your warranty period from the initial purchase date. Example: If you purchased a plasma cutter with a 5-Year warranty and you you’re your unit for repair after two years, you will still have one 1-Year on your warranty period. Longevity™ Global, Inc will cover the shipping charges (both ways though our shipping account) if repaired or replaced product is not functioning properly or is faulty for 30 days after the confirmed delivery day of your replacement shipment. Certain items that are subject to normal wear and tear are specifically excluded from this warranty. We shall not be responsible for faulty installation, operation or maintenance of the product and as such we recommend installation, assembly, repair and maintenance only by certified and qualified professionals. We reserve the right to require proof of same before honoring any parts warranty replacement/repair. Damage resulting from failure to use the product in a manner consistent with our/manufacturer’s recommendations shall render the limited warranty void. This limited warranty specifically excludes any consequential and/or incidental damages.
We reserve the right to delete, ban, and prohibit any users from using our forums for whatever reason. In addition, we reserve the right to delete and remove any posts that we do not see suitable to the website. All registered forum members agree to sign up or opt in to our newsletters. You can remove yourself from our newsletter by typing your email address in the subscribe/unsubscribe newsletter field. Profanity and misuse of the forums such as advertising will not be tolerated.
Suitability and Compliance
It is the responsibility of each purchaser to determine whether any particular product is compliant with and permissible for use pursuant to the applicable rules, codes and/or regulations, if any, in effect for the product’s particular use and operation. We make no representations or warranties whatsoever concerning the suitability of any merchandise for a particular use or purpose. The details, specification and information provided herein are the full and complete information and data available with respect to each product. Do not assume the existence of any fact, data or information that is not expressly stated herein. We only warrant the information contained herein. If you purchase under certain assumptions which are not expressly stated herein, you purchase at your own risk and without recourse to us.
We reserve the right to make slight modifications necessary to the merchandise for product improvement. We may carry this product in colors other than the colors displayed herein. As such, we will ship according to color availability. All sales are final. Returns are not accepted under any circumstance. This transaction shall be governed by the laws of the State of California and any dispute arising thereof shall be subject to the exclusive jurisdiction of the San Francisco Superior Court. By purchasing this item, the purchaser/bidder acknowledges that he/she/it has read and agrees with all of the policies, terms and conditions stated herein. No modifications to the terms contained herein shall be valid unless in writing and signed by our authorized agent.
All sales are final. Returns are not accepted under any circumstance. To the extent we may be compelled to accept returns, they are subject to a minimum 15% stocking fee. The shipping and handling charges are non-refundable unless we have shipped the wrong product.
By entering this site/viewing this site, you acknowledge and agree that your use is at your own risk and that none of the parties involved in creating, producing, or delivering this site is liable for any direct, incidental, consequential, indirect, or punitive damages, or any other losses, costs, or expenses or any kind (including legal fees, expert fees, or other disbursements) which may arise, directly or indirectly, through the access to, use of, or browsing of this site or through your downloading of any materials, data, text, images, video or audio from this site, including but not limited to anything caused by any viruses, bugs, human action or inaction or any computer system, phone line, hardware, software or program malfunctions, or any other errors, failures or delays in computer transmissions or network connections.
LONGEVITY™ GLOBAL, INC., its model names such as "ForceCut™", "ArcMate™" , "WeldMax™", "ArcForce™" , "WeldAll™", "SpotMate™" and the stylized “LONGEVITY™” mark and logos, specific product designations, and all other words that are identified as trademarks and/or service marks are, unless noted otherwise, the trademarks and service marks of LONGEVITY™ GLOBAL, INC. in the U.S. and other countries.