Company, Product, and Warranty Questions

  • I am interested in becoming a distributor. Does Longevity have a distributor program?

    Yes, Longevity encourages dealer partnerships. As one of our dealers, we offer numerous benefits such as toll free support, warranty coverage, and hassle free warranty. If you are interested in becoming a distributor, please take a look at our distributor page, which includes more information on the distributor program.

  • How long has Longevity been in business and how does Longevity insure quality for such affordable prices?

    Longevity has been providing our customers with quality products and exceptional service for over eight years. At Longevity and with our partners, we insure quality through strict production standards which include:

    Quality inspections during production of units. Every unit is tested during the production process to minimize chances of defect. Once the unit finishes production, it is tested before being packaged. Once it is packaged and arrives at our warehouse, we test the units before shipping them to you - further minimized the chance of you receiving a dead on arrival (DOA) unit. If the unit fails our factory's initial inspection or our warehouse testing procedures, we will not ship the unit to you.

  • Are Longevity products covered under warranty and how does the warranty work?

    Yes, most of our products are covered under our 3 year parts and labor warranty policy. Please go to the terms and policy page for more detailed warranty information including how warranty works.

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Payment Questions

  • What credit cards does Longevity accept?

    Longevity accepts United States bank issued Visa, MasterCard, Discover, and American Express credit cards. PayPal, Money Orders, Cashier and Company Checks are also accepted. Please keep in mind that all checks must clear prior to Longevity packaging and shipping the item. International customers must pay with bank wire transfers. 

  • Are credit card transactions on safe?

    Absolutely! Longevity does not keep any private information pertaining from your order. In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Longevity servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Mozilla Firefox, Safari, and AOL browsers, so that only the merchant for your credit card can read a customer's personal information.

  • Can I get a printed receipt for my credit card payment?

    Yes. After the completion of our convenient checkout process, you can print the PRINTER FRIENDLY invoices in your order confirmation screen. In addition, by signing into our website via your email address and password, you can check all your past orders and print your invoices as well. Longevity also emails your receipt to the email address you provide during your purchase. Each unit that arrives will also feature a packing list. You will also be able to do reviews, check on shipments, open trouble tickets all from your account.

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Shipping Questions

  • I purchased a few items from you during the same time frame. Can you ship them together?

    Currently, we are unable to guarantee this request. We have multiple processing facilities and items may be shipped from different locations. Unfortunately, this means that we may ship some items individually or in multiple packages. It is our goal to consolidate as many items into one package as possible. Shipping rates are calculated based on weight so your total ticket price will not be affected if the items are shipping together or not.

  • Can I come to your location to pick my item(s)?

    Yes. You are more than welcome to come and check out our products in person. Our location is: 23591 Foley St, Hayward CA 94545. Because testing and showing equipment is time consuming, please schedule a drop in prior to showing up so that we can best assist you during your visit.

  • What will I be charged for shipping?

    Longevity checkout automatically calculates a few affordable rates for your shipments. Please select the rate and transit time you prefer to your destination. If you have any questions, give us a call.

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