Terms and Policy
By viewing this site, purchasing, or offering to purchase the product offered by this website, you certify that you are at least 18 years of age and have fully read, understood and agreed to be bound by all of the Terms and Conditions listed on this page.
"We," "Company," "our," and "us" refers to LONGEVITY GLOBAL, INC.
"Purchaser," "Customer," "recipient," and buyer refers to the party listed on the invoice as the purchaser of the goods.
"Carrier," "vessel," and "transportation company" refers to the company selected for transportation of the goods.
Unless clearly stated otherwise, all items are BRAND NEW (NOT REFURBISHED) and are available in stock. All payments made by personal/business/electronic check, cashier check, or money orders require bank clearance prior to shipment. We accept PayPal, all major credit cards, checks, money orders, and cashier checks. If you need help processing the payment, please contact us at 877-566-4462 or visit the Contact Us section.
We cannot, under any circumstances, accommodate any third party shipping arrangements. We ship to physical addresses only. We DO NOT ship to P.O. Boxes, APO or FPO. We do not offer combined shipping due to restrictions. Flat shipping rates, if offered, only apply to the 48 contiguous States and do not apply to Hawaii, Alaska and Puerto Rico or other US territories or international shipments. Please contact us for rates to those locations. Shipping method shall be ground shipping by the carrier of our choice (usually UPS, FedEx, DHL or US Postal Service). We cannot accommodate carriers of purchaser's choice. We will provide the tracking number(s) the date the label is created. All items will be shipped to the purchaser's confirmed billing address as on the credit card. We are not responsible for errors or inconsistencies in the provided addresses. Please update your address before placing your order. For all shipments - domestic or international - title to the goods transfers once the goods are loaded onto the vehicle or vessel of transportation. We are not responsible for damages, which occur while in possession of the carrier. We are not responsible for transit delays.
For shipments to locations outside the United States, the purchaser shall be responsible for customs clearance, duties, brokerage fees, taxes and/or other incidental charges. It is the responsibility of the purchaser to determine whether each product is suitable for import and use into their jurisdiction. For export documentation purposes, we will specify the exact value of the merchandise. International shipments will require a quote from our representatives before we can process the order.
Inspection Upon Receipt
Upon receipt of the goods, the purchaser/recipient must inspect the external packaging and note any damage, regardless of its severity, size or significance, on the waybill or other shipping documents provided by the carrier/transportation company. Unless the shipment is left at the purchaser's/recipient's address without the requirement of a signature by the purchaser/recipient (i.e. shipments with DHL), the purchaser/recipient must also open the packaging and inspect the shipment thoroughly and completely for any damages. Any visible damages to the merchandise, regardless of its severity, size or significance, must be noted on the waybill or other shipping documents provided by the carrier/transportation company. If there is significant damage resulting from mishandling of merchandise by the carrier, the customer is hereby asked to refuse the shipment. Additionally, the customer must notify us, in writing, within 48 hours of receipt of damaged, non-conforming product.
Unless the shipment is delivered without signature by the purchaser/recipient (i.e. shipments with FedEx/UPS), failure by the purchaser/recipient to note any damage, defect or irregularity in the shipping documents shall be construed as a declaration by the purchaser/recipient that the merchandise was received in good condition and free of any defects or non-conformity.
If the carrier is UPS/FedEx, and the delivery is made without the purchaser's/recipient's signature, and the goods arrive damaged, the damages don't need to be noted on the waybill or other shipping documents provided by the carrier/transportation company. In that instance, the purchaser/recipient must file a claim directly with UPS/DHL. We will assist the purchaser/recipient with that process.
A manufacturer's Limited Warranty covers parts and labor only, unless stated otherwise or is furnished at the time of purchase directly by LONGEVITY or an authorized dealer/distributor, warranting the product as free of material defects or damages.
In the event of product failure or malfunction, the purchaser/recipient must contact LONGEVITY GLOBAL. to obtain an RMA ("Return Merchandise Authorization") number and a location of a designated repair facility. Welders, Plasma Cutters, Multi-Process units come with a Warranty on all internal components only. Cables, power cords, hoses, cases, paint, or consumables are not covered by the Warranty. Torch heads, argon/air regulators, clamps, are covered under Warranty. Packages that are not pre-approved for return, and that do not have an RMA number will be refused and returned to the purchaser/recipient at the purchaser's/recipient's expense. Products must be returned in their original packaging, with all accompanying components. Repairs or replacements of the defective products will be made at LONGEVITY judgment. The repaired/replaced product will then be returned to the purchaser. LONGEVITY GLOBAL. will cover the return and replacement shipping costs (both ways) for domestic customers located in the lower 48 states who have units in need of Warranty within and only for the first 30 days from the purchase date, excluding generators. After the 30 days from the purchase date, the purchaser will be responsible for all shipping and handling costs (both ways) of returning the defective/faulty products for repairs or replacement. Customer located outside the United States or in Alaska, Hawaii or Puerto Rico will be responsible for shipping and handling charges for both ways. LONGEVITY is not responsible for lost returns. Labor coverage only applies if the unit is serviced at our facility or one of our authorized dealers. We will not reimburse the labor in case repairs are done by third-party or unauthorized technicians.
The repaired or replaced product is covered for the remainder of your Warranty period from the initial purchase date. Example: If you purchased a Plasma Cutter with a 1-Year Warranty and sent it in for repairs after 6 months, you will still have another 6 months on your Warranty period. Certain items that are subject to normal wear-and-tear, such as Consumables, are excluded from the Warranty. Damage resulting from the misuse or unauthorized altering the equipment in any way will void your Warranty. This limited Warranty specifically excludes any consequential and/or incidental damages.
All LONGEVITY products sold on other e-commerce websites - such as Amazon, eBay, Home Depot, Lowes, Walmart, etc. - are subject to the standard 1-Year Manufacturer Warranty from the date of purchase. In case the Warranty work is required within the 1-year period, shipping and handling is the buyer's responsibility. No additional Warranties apply.
An Extended Warranty can be purchased from LONGEVITY GLOBAL. and will only cover the actual machine apparatus. Extended Warranty does NOT apply to Guns/Torches, Pedals, Regulators, Accessories or any other items that may accompany the machine. Extended Warranty does not cover damage, shipping fees, or anything outside of the machine. The Warranty is also voided if the machine is altered is damaged due to abusive usage.
1-Year Extended Warranty -- $250.00
2-Year Extended Warranty -- $350.00
Abandonment Of Equipment
If equipment is sent in for Warranty and is repaired or attempted to be repaired, you have no more than 2 months from the date of repair or notification that your items are ready to be returned to collect your equipment back. LONGEVITY will discard any equipment not picked up by you as we do not have a storage option. If you fail to collect your equipment, we will be forced to destroy it or discard it after two months.
Waiver of Warranty and Liability
LONGEVITY GLOBAL reserves the right to waive Warranty coverage and liability for any purchaser, recipient, individual or company that tampers or dis-assembles any LONGEVITY product. This includes but not limited to tampering or dis-assembling units, guns and torches, welding helmets or any other LONGEVITY product without written permission from LONGEVITY GLOBAL. Misuse or lack of maintenance on your machine including but not limited to dust, water damage, external damage tocasing, damage to boards, and lack of care for propermaintanencecan result inwaiverof Warranty coverage.
We reserve the right to delete, ban, and prohibit any users from using our forums for whatever reason. In addition, we reserve the right to delete and remove any posts that we do not see suitable to the website. All registered forum members agree to sign up or optin toour newsletters. You can remove yourself from our newsletter by typing your email address in the subscribe/unsubscribe newsletter field. Profanity and misuse of the forums such as advertising will not be tolerated.
Suitability and Compliance
It is the responsibility of each purchaser to determine whether any particular product is compliant with and permissible for use pursuant to the applicable rules, codes and/or regulations, if any, in effect for the product's particular use and operation. We make no representations or warranties whatsoever concerning the suitability of any merchandise for a particular use or purpose. The details, specificationandinformation provided herein are the full and complete information and data available with respect to each product. Do not assume the existence of any fact, data or information that is not expressly stated herein. We only warrant the information contained herein. If you purchase under certain assumptions which are not expressly stated herein, you purchase at your own risk and without recourse to us.
We reserve the right to make slight modifications necessary to the merchandise for product improvement. We may carry this product in colors other than the colors displayed herein. As such, we will ship according to color availability. All sales are final. Returns are not accepted under any circumstance. This transaction shall be governed by the laws of the State of California and any dispute arising thereof shall be subject to the exclusive jurisdiction of the Superior Courts of California, including Contra Costa County, San Mateo County, and Marin County. By purchasing this item, the purchaser/bidder acknowledges that he/she/it has read and agrees with all of the policies, termsand conditions stated herein. No modifications to the terms contained herein shall be valid unless in writing and signed by our authorized agent.
The customer understands that a personal guarantee is mandatory for distribution of LONGEVITY products on NET terms basis where payment is received within 30 days of shipment. If the "customer" fails to pay for the products after the net term period of 30 days, the "company" reserves the right to act on the personal guarantee of the purchasing "customer" and go after and recover the unpaid invoices.
Late Payment Fees
The customer, dealer, and/or distributor is responsible to pay a 10% late payment fee for every 365 calendar days that the invoice is left unpaid every year. A payment is considered late 30 days after the order invoice date that is leftunpaid. All unpaid invoices will incur late fee penalties year over year until paid.
The purchaser, recipient or buyer understands and agrees that there may be potential downtime for repair of a model(s) that is within the Warranty period and out of the Warranty period. By purchasing the product, the purchaser agrees to waive all claims, rights or damages including financial, physical, and emotional that they or their customers experience while their product is in repair against LONGEVITY GLOBAL, INC. or any of their affiliates, dealers, and distributors. The purchaser agrees that it is their responsibility to cover all costs associated with having to rent any equipment deemed necessary to complete their job(s) during any repair downtime.
All sales are final. Returns are not accepted under any circumstance. To the extent we may be compelled to accept returns, they are subject to a minimum 15% stocking fee. The shipping and handling charges are non-refundable unless we have shipped the wrong product.
By entering this site/viewing this site, you acknowledge and agree that your use is at your own risk and that none of the parties involved in creating, producing, or delivering this site is liable for any direct, incidental, consequential, indirect, or punitive damages, or any other losses, costs, or expenses or any kind (including legal fees, expert fees, or other disbursements) which may arise, directly or indirectly, through the access to, use of, or browsing of this site or through your downloading of any materials, data, text, images, video or audio from this site, including but not limited to anything caused by any viruses, bugs, human action or inaction or any computer system, phone line, hardware, software or program malfunctions, or any other errors, failures or delays in computer transmissions or network connections.
Pre-Orders or Special Order Items
All sales are final. Pre-orders or bulk orders of special items such as industrial equipment which require deposits of 30% for manufacturing are not refundable. Balance payments on these orders are also not refundable under any circumstances. Any pre-order deposit or balance cannot be refunded as production has started. Balance payments must be sent prior to factories shipping products to our facilities.
LONGEVITY GLOBAL, its model names such as "ForceCut", "ArcMate" , "WeldMax", "ArcForce" , "WeldAll", "SpotMate", "PipeMate", "StickWeld", "TigWeld", "MigWeld", "PlasmaPro", "ProMTS", "PackWeld", "SawPro", and the stylized "LONGEVITY" mark and logos, specific product designations, and all other words that are identified as trademarks and/or service marks are, unless noted otherwise, the trademarks and service marks of LONGEVITY GLOBAL in the U.S. and other countries.
The LONGEVITY GLOBAL, INC. ("LONGEVITY") has adopted this privacy statement in order to demonstrate our firm commitment to the privacy of certain information provided to it by customers and potential customers who use this website. This policy states LONGEVITY's policy regarding information collection and dissemination practices for this website: www.Longevity-Inc.com. This site contains links to other sites. LONGEVITY does not control and is not responsible for the operation of such websites and refers you to the privacy practices stated on such websites.
LONGEVITY collects information supplied by individuals who use this website for the purpose of providing information or updates about LONGEVITY or its products or arc welding to such individuals. We may also use personal information you submit for internal purposes including the administration of our websites, data analytics and compliance with law or legal process and LONGEVITY policies and procedures. Examples of the information collected and purposes for which it is requested follow:
Contact Us and Ask the Experts
We collect your name, address, phone number and email address along with any inquiry or comment you may wish to submit to LONGEVITY for the purpose of replying to your inquiry.
Marketing and Other Information
LONGEVITY publishes various information about LONGEVITY products and arc welding, such as send ads, videos, contests, rebates and e-newsletters, which we email to users of this website or to other individuals they identify to us. Recipients may opt out or unsubscribe from such information here.
Questionnaires and Surveys
LONGEVITY may ask users of this website to complete optional online surveys and opinion polls for the purpose of obtaining their input relating to our present or planned products and their use. These surveys help us to better meet your needs. In conducting these surveys we may ask you to provide your name and contact information.
Product, Accessory and Extended Warranty Orders
If you purchase products from this website we ask for your contact, shipping and billing information. You will also be asked to provide your credit card number and security code solely to our credit card processing vendor, 3Delta Systems (3dsi.com), for purposes of payment. LONGEVITY will not have access to or store your credit card information. You may also register your LONGEVITY product here so we can provide information updates to you.
Locating a Distributor
If you use this website to locate a nearby LONGEVITY distributor, we will ask you for a location, including zip code. This information may be retained and analyzed for statistical business reasons.
Customer and Investor Updates
LONGEVITY may ask you to provide contact information so that updates to our products, material safety data sheets (MSDS), safety and corporate investor information may be sent to you.
This website is not directed to children under the age of thirteen and we do not knowingly collect personal information from children. We will ask you to confirm that you have not and will not provide such information to us or in postings on this website when you register. If we become aware that such information has been provided or posted on this website we will delete it from our records.
Notice: When Personal Information is collected, LONGEVITY will inform individuals of the purpose for which it collects and uses Personal Information and the types of third parties to which the company discloses or may disclose that information. LONGEVITY will provide individuals with the choice and means for limiting the use and disclosure of their Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to LONGEVITY, or as soon as practicable thereafter and, in any event, before LONGEVITY uses or discloses the information for a purpose other than that for which it was originally collected.
Choice: LONGEVITY will offer individuals the opportunity to choose (Opt Out) when their personal Information is (1) to be disclosed to a third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. Sensitive Personal Information is not knowingly collected on this website. It is LONGEVITY's policy that any individual providing Sensitive Personal Information to it will have the opportunity to explicitly consent (Opt Out) to the disclosure of such information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.
This website provides users with the opportunity to opt-out of receiving communications from us at the point where we request Personal Information.
This website also gives users the following options for opting not to receive future communications from LONGEVITY:
1. Remove your name from our subscription list
2. Emall us your request to unsubscribe
For any questions, please contact [email protected]